FAQs
What is Ameiko?
Ameiko is a Pakistan-based brand creating premium vegan leather handbags and accessories. Our products are crafted with attention to detail and designed for purpose.
Where are Ameiko bags made?
We use 100% vegan leather (no animal products), craft each piece in Pakistan, focus on quality over quantity, and create timeless designs that last. Every bag tells a story of craftsmanship and sustainability.
How should I care for my Ameiko bag?
- Wipe with a soft, dry cloth regularly
- Clean spills immediately with a damp cloth
- Avoid prolonged exposure to direct sunlight and extreme heat
- Store in a cool, dry place
- Avoid contact with sharp objects and rough surfaces
- Do not use harsh chemicals or abrasive cleaners
Do you offer custom/personalized bags?
Currently, we don't offer personalization. Contact us via WhatsApp if you have a special request.
Are Ameiko bags waterproof?
Vegan leather is water-resistant but not fully waterproof. Wipe away water promptly. For heavy rain, avoid carrying valuables inside.
Do you offer gift cards?
Currently, we don't offer gift cards. Check back soon or contact us for alternatives.
What payment methods do you accept?
We accept Cash on Delivery and Bank Deposit. COD orders are confirmed by WhatsApp or phone before dispatch. For bank deposit orders, payment must be verified before the order is dispatched.
How does Cash on Delivery work?
Place your order online and we will contact you within 24 hours to confirm your order and delivery details. We may make up to three confirmation attempts before cancelling an unconfirmed order.
How do I pay by bank deposit?
Place your order and complete the bank deposit using the payment details provided. Send a clear screenshot or receipt through WhatsApp with your order number and name. We will dispatch your order after the payment is verified.
When will my order be dispatched?
Confirmed COD orders and verified bank deposit orders are normally dispatched on the same or next working day.
How long does delivery take?
Delivery usually takes 2–5 business days within Pakistan, depending on your location and the courier service.
Do you ship outside Pakistan?
Currently, we only ship within Pakistan. International shipping coming soon—follow us on Instagram for updates.
What are the shipping charges?
Shipping charges are shown at checkout or confirmed before your order is dispatched.
How can I track my order?
Once your order is dispatched, we will share the tracking details in your order dispatch email.
Can I return my order?
You may request a return within 5 days of receiving your order. The item must be unused, unworn, in its original condition, with all tags attached and original packaging.
Do you offer exchanges?
We do not offer direct exchanges. You may request a return for the original item and place a new order after the return is approved.
How long do refunds take?
Approved refunds are processed within 15 working days after the returned item is received and inspected.
How are COD refunds paid?
COD refunds are issued through the customer’s selected bank account, JazzCash, or Easypaisa.
What should I do if I receive a damaged or incorrect item?
Contact us within 24 hours of delivery through WhatsApp or email and send clear photos or videos of the item and packaging.
How do I contact Ameiko?
WhatsApp: +92 326 4562406
Email: ameikoofficial@gmail.com