Return and Refund Policy
Returns, Refunds & Cancellations
We want you to love your purchase. If something isn’t quite right, we’re here to help.
Returns
You may request a return within 5 days of receiving your order.
To be eligible for a return:
- The item must be unused and unworn.
- All original tags must still be attached.
- The item must be returned in its original packaging.
- The item must be in the same condition in which you received it.
To request a return, contact us through WhatsApp at +92 326 4562406 or email ameikoofficial@gmail.com. Please include your order number and the reason for the return.
Once your return request is approved, we will share the return address and instructions with you by email or WhatsApp.
After we receive and inspect the returned item, approved refunds will be processed within 15 working days.
Return shipping charges
Original shipping and delivery charges are non-refundable.
Return shipping costs are the customer’s responsibility, unless the item received is incorrect, damaged, or defective.
Items that cannot be returned
We cannot accept returns for:
- Sale items
- Gift cards
- Items that have been used, worn, washed, or damaged
- Items returned without their original tags or packaging
Exchanges
We do not offer direct exchanges. If you want a different item, you may request a return for the original item and place a new order after the return has been approved.
Refunds
We will notify you once your returned item has been received and inspected.
For Bank Deposit orders, approved refunds will be sent to the verified bank account used for payment, or to another account confirmed by the customer.
For Cash on Delivery orders, approved refunds will be issued through the customer’s selected bank account, JazzCash, or Easypaisa. We will request the required account details from the customer.
Refunds may take additional time to appear depending on the bank or payment provider.
Incorrect, damaged, or defective items
If you receive an incorrect, damaged, or defective item, contact us within 24 hours of delivery and send clear photos or videos of the item and packaging. We will review the issue and guide you through the next steps.
Order cancellations
You may request cancellation before your order is dispatched by contacting us through WhatsApp at +92 326 4562406 or email ameikoofficial@gmail.com.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery according to this policy.
For Cash on Delivery orders, we will contact you within 24 hours to confirm your order. We may make up to three confirmation attempts through WhatsApp or phone call. If the order cannot be confirmed, it may be cancelled and will not be dispatched.
Bank Deposit orders are processed after payment has been received and verified. Orders with missing or unverified payment may be cancelled.
Ameiko may also cancel an order if the product is unavailable, the delivery information is incomplete or incorrect, payment cannot be verified, or there is a pricing or product information error.
If Ameiko cancels a paid order, any refund will be processed according to the refund rules above.
Contact us
For questions about returns, refunds, or cancellations:
WhatsApp: +92 326 4562406
Email: ameikoofficial@gmail.com